Frequently Asked Questions

Q:  Can I order by email?

A:  YES.  I accept orders only by email at this time.  I will reply to your email request, confirming the items you are asking for.  Once confirmed, I will create the order and you will receive a copy by email.  Next, I will send you a payable invoice by email which where you can use a credit card, or pay with PayPal or Venmo.  Orders will not be completed until paid for as this avoids customers backing out.  If there is a mistake or you would like to change things, I will work with you.  

Q:  How long will it take for you to make my order?

A:  That depends, I cut wood bases on a part time schedule, that's why you need to contact me.  I'm usually in my work shop daily depending on the amount of orders that I am cutting at any given time.  I cut orders as first come, first served and I will give you a tentative shipping date.  My turn around is usually two days from receiving payment and that is also depending on the size of the order and types of bases. 

Q:  I have a special base request, can you make my special base?

A:  Yes, but you will need to contact me by email.  If the request is detailed, I will need a picture or a drawing with measurements to calulate my time and materials.  If it is a simple design (round-oval-rectangular) then I will not need a drawing.  Once I have your base details, I will give you a price. 

Q:   Do you offer discounts to Guilds?

A:  Yes.  Contact me by email to work out the details.  

Q:  We would like a donation of your wood bases for our Guild or special event.  Will you send us free stuff?

A:   I do not fulfill these requests.

Q:  Where are you located?  Do you have a store where I can buy products?

A:  I am located in Cedarburg, Wisconsin which is north of Milwaukee.  I do not have a store front and my products are strictly sold online.

Q:  Why is shipping by UPS and FedEx so costly?  

A:  I have been with UPS and FedEx for over 25 years.

As far as costs, UPS and FedEx ship packages and each package has a specific cost even without any products inside of them.  Charges for shipping a box and even if empty, still costs a flat rate to send that empty box.  I set the maximum weight on each parcel/box to 30 pounds.  I find that stuffing boxes with too many bases can result in broken products.  Be smart when ordering as adding more products to a box will not increase the shipping by that much more.  I am not Amazon, so I can't give price breaks on shipping like Amazon can.