Jeff's Wood Shop uses UPS Ground and USPS Priority services exclusivley for shipping to the lower 48 states in the USA.
If by chance your items are damaged in shipping, YOU will need to contact UPS, or USPS to file a "damaged in shipment" complaint. The shipping company that you used will need photo's of the damaged items along with damage to the shipping box. Save the packaging materials as both UPS and USPS use these to determine correct packaging. The more photo's the better. Document the damage(s) the best you can as you find it.
Regarding thefts: If your package is stolen from your drop off location, I am not responsible for the theft or loss of shipped items. Please try to have someone available to except the delivery if needed. If a more secure location is necessary for delivery, I am happy to work with you regarding deliveries. A neighbor or maybe a business that would hold the package for you. Let me know-just ask.